In the Frequently Asked Questions section Customers will find answers to the most common questions posted while purchasing on-line. We are working continuously to add more feedback based on the nature of queries we receive. This is to ensure, customers find most of their queries answered in the FAQ
Query: What is the shipping policy during the COVID19?
- Customers based in the US – It is business as usual for the North Sea Merchant. All orders are posted from the US; however, as we are all aware please expect slight delays as delivery times may take longer than usual. We thank you for your support and patience during these crazy times. Stay safe and wear masks!
Query: What payment options does your store Offer’s?
- We at North Sea Merchant have different payment options for your convenience. You can pay through PayPal or internationally or locally issued JCB, VISA, MasterCard Debit, or Credit cards.
Currently, PayPal is our primary enabler!
Query: How do I check My Order status?
- Our goal is to post all orders out from our depot from the US within 24 hours upon placing your order.
Once your order has been dispatched, we will send you a confirmation email with tracking details via the email address you provided together with your order (Please check your spam folder if it’s not in your regular inbox).
If you have any further questions about the whereabouts of your order – please contact us directly on our Contact page or send us an email at [email protected] and we will get straight back to you.
Query: How do I Return an Item?
- You can return any item in their original condition (Including tags, packaging with barcode that comes with the item, freebies and accessories) within 30 days of purchase date. For full details please review our Returns Policy.
Or, alternatively get in contact with us via our Contact page or send us an email at [email protected].
Query: I Received a Damaged/Incorrect Item, What should I do?
- We are glad to help! Kindly contact our customer support team via our Contact Us page or send us an E-mail at [email protected] and we will get straight back to you.
Together with your E-mail, please include your Full Name that is provided in the order, Phone Number, Order Number and any other relevant information that can help us solve this issue as soon as possible for you.
Query: Can I Cancel or Change My Order?
- Since all successfully received orders are processed within 6 hours, we are unable to change anything related with your order or modify an order that you have already placed.